Returns and Refunds Policy
At phcare4u, we are committed to your satisfaction and strive to ensure that you are pleased with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
Returns
You have 30 calendar days from the date you received your product to initiate a return. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, please contact our customer service team at [email protected] with your order number and details about the product you wish to return. We will provide you with instructions on how to return your item.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned product. We will immediately inform you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [customer service email] with details and a photo of the product. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions on how to return your item or about our refund policy, please contact us at [email protected]
Contact us for questions related to refunds and returns.